Scalable, effective support to help manage your existing infrastructure, supplement your in-house team and deliver ICT skills and expertise when and where you need it most.
Our flexible and nimble service support model means that we’re ready to provide the support you need, at a moment’s notice. Our support can be scaled up or down to meet the immediate and longer-term ICT requirements of your business.
With access to Iocane’s pool of technical experts when you need it, you’ll have peace of mind that ICT downtime will be reduced and your staff can get on with the job.
Iocane ICT Support Services maximise system availability and reduce the system administration burden on internal IT personnel. We also offer a comprehensive range of ICT infrastructure management services.
Our ICT Support Services are based on ITIL best practice and cover:
- 24/7 data centre monitoring and support
- A world-class, secure platform to ensure your data cannot be accessed by other parties
- Support service helpdesk, a single point of contact providing technical support dependent on business need, from standard business days-business hours to on-call 24/7 support
- Ad-hoc support and escalation for complex problems or staff backfill, when additional skilled resources are required
- Procurement partner, working with you to purchase and supply your ICT equipment on time and as required
- Remote management
- Performance and availability management
- Core system management – 24/7 monitoring services for IT infrastructure, including server, storage, network and security devices. Performance thresholds are established with automatic alerting to our engineering team, enabling the identification and remediation of looming issues before they impact the business.
- Pro-active management services – firmware assessments, firmware installation, documentation and regular management reporting.
Read more about the benefits of Iocane’s Managed Services and Support Services in our client case studies.
Learn more about how our innovative ICT solutions can make your business better, call (08) 8413 1000 or complete our Contact form.