Iocane provides IT managed services that range from responsibility for individual devices or layers of technology, through to the complete IT function. We have mature systems with defined processes to ensure consistent service delivery. Detailed reporting and open communication ensures that our customers can retain visibility and governance of the IT function.
Customers can select from a catalogue of service offerings to achieve the level of support that they need based on their level of in house expertise, current workloads and balanced against their budgetary constraints.
Our managed services are underpinned by:
- A choice of service calendars with service response commitments
- Proactive infrastructure monitoring
- A local support team
In addition to full or partial outsourcing of the IT support function, Iocane provides the following discrete managed service offerings:
- Backup and Archive
- Disaster Recovery
- Monitoring
- Network
- Hypervisor
- Identity and Access Management
- UNIX
- Microsoft SQL
- Microsoft SharePoint
- Firewall and Web Content Security